Can I refill QicoBay C1 with other floss?
Due to hygiene and contamination considerations, our floss capsules are specially sealed and cannot be replaced with other dental floss.
Will the floss break? How do I do if it breaks?
We have made great efforts to prevent it from breaking and finally adopted shred-resistant material with high strength and elasticity to reduce the possibility of breaking. However, if the floss encounters something sharp, it still has the possibility of breaking.
In case the floss breaks during use, there is no need to worry, you can continue to use it by tying a knot.
How can I clean the flosser?
After use, it is recommended to wipe the part that touches the mouth with a tissue. It can be rinsed with water and needs to be wiped dry after rinsing. Do not soak it.
How to recycle or discard the floss capsule after it runs out?
We have the Q-cycle recycling plan. All you have to do is that fill out a simple form. We will send you a pre-paid shipping label then you send us 10 or more used floss capsules. After receiving them, we will give you one or more free floss capsules as the reward.
If you want to discard the floss capsule, since it is mainly made of biodegradable plastic, please follow the local garbage disposal regulations to discard it.
Ordering and Shipping
Do you ship overseas?
Yes, we send to about 30 countries and regions around the world, and will expand to more places after that.
How long does the delivery take?
It depends on where you are. Orders processed here will take 2-3 business days to arrive. Overseas deliveries can take anywhere from 3-5 days. Delivery details will be provided in your confirmation email.
Is the shipping free?
Yes, if the order amount is more than USD $39, we provide free shipping. If it is less than USD $39, the shipping fee is $12. The amount limit for free shipping may become lower due to promotional events, so please refer to the information available at checkout.
Can I buy QicoBay products elsewhere?
For now, QicoBay.com is the only exclusive purchase channel, but later it will be sold on Amazon and other major e-commerce platforms. And, we plan to enter offline supermarkets and convenience stores.
How can I track my order?
You can view your order history through your user profile page, which will contain a tracking number and a link to view the shipping status. We will also send you the tracking information by email when the order is shipped.
Do you provide free returns?
We provide a full product cost refund within 30 days of purchase, excluding shipping costs.
How to make a return?
You can initiate a return directly from the "Return" button in your purchase history, or you can contact us via email if you have a problem with the product.
When will I get my refund?
We will operate the refund within 7 business days after we receive your returned parcel, depending on the bank, you can will receive the refund within 1-3 business days.
Need more help?
Please simply fill out this form and we will get back to you by email as soon as possible.